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Confetti FAQ Clouds

What type of support do you need?

Getting Started

  • After your purchase is complete someone from our team will connect with you via email.

  • ​All we need to set up your event is your guest list with phone numbers.

Exporting My Guest List

How to download guest lists using Zola to upload them to your Confetti wedding
How to download your guestbook using Wedding Wire. Confetti will upload your full guestlist so they can receive text prompts
How to download your guestlist on Joy. Confetti event specialists will upload your guestlist to your Confetti wedding
How to download your guestlist on The Knot website. Confetti event specialists will upload your guestlist to your Confetti wedding

(click on images)

What If I Have Limited Service?

  • Don't worry! If your guests don't have service we will send a back up text via wifi to iMessage or WhatsApp.

  • As long as you have Wi-Fi your guests will be able to receive their prompts and send their memories.

Guest Experience

  • Full SMS/Web experience - no app

  • Guests can opt-out at anytime 

"Our guests had such a blast filling out the prompts throughout the night! It helped make the best day of our lives even more special! It's also easy for people older than 50 to use!"

If you have more production questions about: Post Event, Memory Box vs Digital, Payment Options, & Event Setup continue by clicking the button below

Payment Options?

  • Absolutely! Shoot our team a message and we'll go over our options.

Collecting Guests' Numbers

  • If your guest list is on Zola, Joy, WeddingWire, or The Knot follow these steps to export your list.

  • We have a personal sign up link you can share on your wedding website or create a QR code.

  • We will also send you a custom QR code to use at your venue.

Memory Box

  • Your Memory Box will arrive approximately 3 weeks after you submit your photos for your custom products.

  • Unfortunately, we only ship to USA & Canada at the moment.

  • All of your guests photos will be included

Delete My Account

  • Submit your request here.

If you have more production questions about: Guest Privacy, Available Countries, Scheduled Prompts, Guest Distraction

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